Refund and Returns Policy

At Earthen Spring, we strive to ensure your complete satisfaction with every purchase. Our Refund and Return Policy is designed to provide clarity and transparency regarding your rights and options.

Refund Eligibility:

You may be eligible for a refund if you are dissatisfied with your purchase due to product defects, shipping errors, or if the product does not meet your expectations. Refunds are not typically issued for change of mind or personal preferences.

Return Process:

Contact Customer Service: If you wish to initiate a return, please contact our Customer Service team within 2 days of receiving your order.
Provide Details: Provide your order number, reason for return, and any relevant information about the issue.

Return Authorization:

Once your return request is approved, we will provide you with a Return Authorization Number and instructions on how to return the product.
Return Conditions:

Unused and Unopened:

Returned products must be unused, unopened, and in their original packaging to be eligible for a refund.

Return Shipping:

You are responsible for the cost of return shipping unless the return is due to our error or product defects.
Inspection: Returned products will be inspected upon receipt. Refunds will be processed once the returned items are verified to meet the return conditions.

Refund Options:

Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
Processing Time: Please allow 2 days for us to process your refund after receiving the returned items.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for a replacement or issue a refund as per your preference.

Non-Returnable Items:

Certain items, such as personalized or perishable goods, are non-returnable unless they are defective or damaged upon receipt.

Contact Us:

If you have any questions or concerns about our Refund and Return Policy, please contact our Customer Service team at earthenspring@gmail.com
We value your satisfaction and are committed to resolving any issues promptly and fairly. Your feedback is important to us as we continuously strive to improve our products and services.