Shipping Policy

Thank you for choosing Earthen Spring for your skincare needs. Our Shipping Policy outlines important information regarding shipping methods, delivery times, and related terms. Please review this policy before placing your order.

Order Processing:

Orders are typically processed within 5-7 business days of receiving payment confirmation, excluding weekends and government holidays.

Order processing may take longer during peak periods or due to unforeseen circumstances. We appreciate your patience.

Shipping Methods:

We offer various shipping options, including standard and expedited shipping, based on your location and selected delivery speed.

Shipping costs are calculated at checkout and may vary depending on the shipping method, order weight, and destination.

Delivery Times:

Estimated delivery times are provided during checkout and are based on the shipping method selected, as well as your shipping address.

Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary due to carrier delays, customs clearance, or other factors beyond our control.

International Shipping:

We ship internationally to select countries. International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient.

International delivery times may vary depending on customs clearance and local postal services.

Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.

Shipping Address:

Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for lost or undelivered packages due to incorrect shipping information provided by the customer.

Delivery Attempts:

Our shipping partners will make multiple delivery attempts if they are unable to deliver your package on the first attempt. Please ensure someone is available to receive the package at the provided shipping address.

Damaged or Lost Packages:

If your package arrives damaged or is lost in transit, please contact us immediately for assistance. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement as soon as possible.

Contact Us:

If you have any questions or concerns about our Shipping Policy, shipping methods, or delivery times, please contact our Customer Service team at earthenspring@gmail.com

By placing an order with Earthen Spring, you agree to comply with our Shipping Policy and understand that shipping terms and conditions may vary based on your location and the shipping method selected.

Last Updated: 05/06/2024